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TERMS & CONDITIONS

Please read our Terms and Conditions of Sale set out below. All orders made through this website are assumed to be in acceptance of these Terms and Conditions:

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TERMS AND CONDITIONS

 

Dutch Law

Relevant Dutch law will apply to the Agreement and the relevant courts of The Netherlands will have exclusive jurisdiction in relation to the Agreement.

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The Contract

The contract to supply goods by LEN10 to its customers will be made after the customer pays LEN10 for the order. LEN10 will e-mail the customer confirming the order made.

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Personal Data

All personal data supplied by the customer to LEN10 via the shop will be used solely to process and monitor the transaction for which the information is supplied. The supplying of such personal data by the customer is therefore deemed to be in acceptance of LEN10 processing this data to meet their order.

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Force Majeure

LEN10 shall not be liable for any delay or failure of LEN10 to perform, its obligations if such delay or failure arises from any cause or causes beyond the reasonable control of LEN10. Such causes shall include, but are not limited to, acts of God, floods, fires, loss of electricity or other utilities, or delays by customer in providing required information.

 

Returns

Customers have the right to cancel the contract. The period in which the customer can cancel the contract starts from the day the contract is initially made, and lasts until 14 working days from the day after receipt of the goods. In such cases, the purchase price (excluding return postage cost) will be refunded to the customer within 30 days. The 30 day refund period will begin on the day the consumer has given notice to cancel the contract. This cancellation right is in case the goods are not of satisfactory quality, fit for their purpose or match their description. 

 

Retention of Title

Until payment of the purchase price upon the shipped goods have been settled, the vendor shall retain title to the shipped goods. The risk of the products is for buyer from the moment the goods are delivered to customer. The moment the good are received by the customer counts as legal delivery.

The customer is obliged to cooperate to get the goods back to LEN10 at customers own expense if he is in default with respect to LEN10.

 

Pricing

The price you pay is the price displayed on this website at the time you place your order, and this price will remain valid until the goods are supplied or until the order has been cancelled.

Be aware that mistakes in pricing can be made due to software issues, if an error accures LEN10 holds the right to charge the additional amount for the purchased goods before sending out the items.

 

Delivery
LEN10 will make every effort to ensure that all orders are delivered within specific dates for certain locations after receiving the order. If this is not possible for any reason the customer will be informed by appropriate means (email, post or telephone) and their money will be refunded. Reimbursement will take place as soon as possible, and at the latest within a period of 60 days from the order being received.

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Warranty

  1. LEN10 B.V. products (except apparel) carry a one-year guarantee from the date of sale to the final consumer.

  2. LEN10 B.V. boards are prepared to ride in the provided system and it is the only recommended solution for them.

  3. The LEN10 B.V. warranty is applicable to the first owner only and is a REPAIR OR REPLACE policy. Be aware that we may repair the product at our discretion.

  4. LEN10 B.V. reserves the right to make the final decision on any warranty issue.

  5. If warranty is granted the product will be repaired or replaced free of charge.

  6. No warranty will be allowed unless proof of purchase is supplied.

  7. LEN10 B.V. is only responsible for damage to material during normal sailing conditions.

  8. Impact with hard objects (e.g. rocks or beach) or transport damage will not be covered

  9. LEN10 B.V. is not liable for any physical damage that may arise while using the board.

  10. For transport damage, it is YOUR responsibility to make a claim with the courier so please make sure you are aware of their procedures and that you follow them. LEN10 B.V. is not responsible for any transport issues.

  11. Warranty boards will be replaced without accessories.

  12. In the event of the photos not being clear, you may be asked to send the product back to LEN10 B.V. for inspection. If not, and the warranty is approved, the product must be DESTROYED and disposed of in a way that is both environmentally sound and ensures it can never be used again.

  13. How to do it? First send an email to customercare@len10.com. 

 

The email should be titled with the invoice number and the country it is from. The email must be accompanied with:
* photo clearly showing the damage to the board (top and bottom)
* copy of the sales receipt of the board  showing the purchase date and    your board number(the receipt must be clear to read). 

 

All warranties should be sent to this address:

LEN10 

Taanderstraat 13

2222 BG Katwijk, Netherlands

 

If any of this info is missing LEN10 B.V. will not be able to process the case.

 

Complaints

If you should have any complaints or questions about any aspect of this online shop or the products you have received please contact us.

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